Your credit card will be charged when your order is shipped. You can pay conveniently for online purchases by credit card. We accept Mastercard, Visa and American Express for payment. You will need your credit card number, expiry date and the Verification Code on the back of the card. There are no additional fees. Your data will be securely transmitted via SSL encryption. In the event of an unauthorised debit, you can easily revoke this online or by phone with your credit card company.
Please understand that we do not accept prepaid credit cards. When paying by credit card we will charge the purchase price when the goods are shipped. In case of a return we will credit the appropriate amount immediately to your credit card.
Delivery & costs
We dispatch orders from our production site in Denmark. Here we will carefully pack and check your order before posting it to you. We do not deliver to addresses outside of the European Union. Please note that timescales for delivery will vary depending on the availability of the goods and your address. We aim to dispatch all goods quickly. Normally you can expect to wait around 8 days for the delivery. However occasionally our delivery to you might be delayed due to acts or events beyond our reasonable control (such as industrial action by third parties, civil commotions, storms, floods, earthquakes or other natural disasters or a failure of public or private telecommunication systems). We shall not be liable for any delay or failure to deliver goods that is caused by an act or event outside of our control.
The cost of delivery is a one-off €6.95 charge. This means that we will only charge you once, even if we need to dispatch multiple parcels to complete your order.
We can deliver to a different delivery address from your billing address at no extra charge. Please specify your required delivery address on your order form.
Delivery of an order shall be completed when we deliver the goods to the address you gave us in your order form and the goods will be your responsibility from that time. You own the goods once we have received payment in full.
Correction
Customers have the right to have the ZOLES insoles corrected for a period of 30 days after receiving the insoles. When correcting, ZOLES makes a pair of new insoles free of charge for the customer.
When correcting, the customer must contact the local ZOLES dealer through whom the insoles have been ordered. As a rule, ZOLES corrects the customer’s insoles a maximum of once, unless it is a fault of ZOLES that is to blame for the correction.
It is important that the shoes and ininsoles fit together, so if the ZOLES insoles are designed for a pair of Business shoes, we do not make corrections to make them fit in running shoes instead.
Return
The customer has the right to return the ZOLES insoles for a 30 day period after receiving the insoles. When returning, the customer must contact the local ZOLES dealer through whom the insoles have been ordered.
Return of shoes
The returned goods must be in the same condition as on receipt, and all price tags and tags must still be on.
When you need to test whether the shoes fit, do so on a rug or other soft surface so that the insoles do not get worn and get marks. In that case, we can not take the shoes back. If the product has been used, ZOLES cannot sell the product again for health and safety reasons. The value of the item is therefore set at 0 DKK.
All returned goods must be returned securely in the original box / packaging (unless there is a complaint). Do not place labels on the outside of the shoe box.
We will return the amount you paid less the delivery fee when we have received the returned item.
We will refund with the same means of payment that you used for your order, unless otherwise agreed.
Complaint
The customer’s any complaints about ZOLES® insoles must be reported to the local ZOLES dealer. PARTNER must use ZOLES®’s indicated procedure on the tablet to make the report to ZOLES®. The complaint must be substantiated. If the insoles have broken due to wear and tear, this is not covered by the right of complaint.
The insole’s OnSteamⓇ cover can come loose in extremely wet conditions or if the insoles are washed too often, this means several times a week over a longer period, this is not considered a complaint. ZOLES® offers to glue the cover back on if this happens within a period of use of less than 6 months.
As of February 15, 2016, the EU Commission launched a platform to enable alternative dispute resolution. This gives consumers the opportunity to resolve disputes with online traders first, without the intervention of a judge. The dispute resolution platform can be found under the external link here. Our email address is: zoles@shoemyfeet.com
